Delivery & returns

Free shipment of your parcel

Shipping delays in France and Worldwide

All orders are shipped within maximum 48 hours (working days) once you have paid. Orders placed on the website on Fridays after 12pm, Saturdays, Sundays and holidays will be processed the next working day.

Delivery delays

The average delivery time for France is between 3 and 4 working days, and between 3 to 9 working days abroad (it may differ depending on customs formalities). You can also choose an express delivery by express carrier.
We ship all parcels to home by La Poste or by express carriers with a tracking number and with or without signature.

Free shipping

Home delivery is free for France (excluding DOM-TOM).
In Europe, home delivery with Colissimo International is free for orders over 75€.
Worldwide, home delivery with Colissimo International is free for orders over 150€.

Packaging

For an optimal delivery, we take a great care to properly package our eyeglasses and protecting them in oversized packaging.

Terms of return and refund

Return terms

If you are not satisfied with your purchase and wishing to change your mind, you can make a return request from your Customer account online (via the tab My Orders/Details/Return).

Simply return the product at your expense in its original packaging and with the same initial shipment mode (return tracking number will be required) within 30 days after receipt of the package and within the original state.
If you are in France (excluding DOM-TOM), the return is free (except for the Braderie, Sales and Flash Sales) thanks to the prepaid return label that we will send you by e-mail. More informations in our Terms.

Refund terms

We will refund you as soon as we receive and check your parcel back.

Free return with Paypal

If you choose to pay with Paypal, returns are free of charge. If an item does not suit you, Paypal will refund the return shipping costs. For more information, click here.

FRANCE

Relay Point: Free with Colissimo Relay at Post Office, in Pickup relays & Pickup Station lockers (2-5 working days after after shipment)

Home with Colissimo: Free (48-72h -open days- after shipment) with or without signature

Home with Chronopost France: 25€ (24h-72h -open days- after shipment)

EUROPE & WORLDWIDE

Europe: Free home delivery with Colissimo International for orders over 75€ (3-18 working days after shipment)

Worldwide: Free home delivery with Colissimo International for orders over 150€ (4-18 working days after shipment)

INTERNATIONAL FEES

Home with DHL Express, from 24,61€ (24 to 72h -open days- after shipment)

Germany, Belgium, Luxembourg, Netherlands

Home with Colissimo International, from 8€ (3-18 open days after shipment)

United Kingdom, Ireland, Italy, Spain, Portugal, Switzerland, Austria

Home with Colissimo International, from 9€ (3-18 open days after shipment)

Sweden, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania

Home with Colissimo International, from 10€ (3-18 open days after shipment)

Greece, Iceland, Finland, Norway, Turkey, Maghreb, specific territories Spain and Portugal, other Eastern European countries

Home with Colissimo International, from 12€ (4-18 open days after shipment)

USA, Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Vietnam, India, Russia, Israel

Home with Colissimo Expert International, from 23€ (4-30 open days after shipment)

Africa (excluding Maghreb), Middle East, Americas (excluding USA and Canada), Other Asia, Oceania (excluding Australia)

Home with Colissimo Expert International, from 30€ (4-30 open days after shipment)

DOM-TOM (excluding Mayotte, St-Pierre-et-Miquelon)

Home with Colissimo Expert International, from 13€ (5 open days after shipment)

DOM-TOM (with Mayotte, St-Pierre-et-Miquelon)

Home with Colissimo Expert International from 18€ (5 open days after shipment)