Delivery & returns

DELIVERY & RETURNS

 

 

Free shipment of your parcel


Shipping delays in France and Worldwide

All orders are shipped within maximum 48 hours (working days) once you have paid.

Delivery delays in France

The average delivery time is between 2 to 9 days abroad, you can also choose an express delivery by carrier.
We ship all parcels to home by La Poste or by express carriers with a tracking number and with or without signature.

Free shipping

Home delivery is free for France (excluding DOM-TOM).
Home delivery is free as well for Europe and worldwide with Delivengo Internation carrier until 2 pairs of eyeglasses.


Packaging

For an optimal delivery, we take a great care to properly package our eyeglasses and protecting them in oversized packaging.











Terms of return and refund


Return terms

If you are not satisfied with your purchase and wishing to change your mind, you can make a return request from your Customer account online.
Simply return the product at your expense in its original packaging and with the same initial shipment mode (return tracking number will be required) within 30 days after receipt of the package and within the original state. More informations in our Terms
To do so, please contact us through this link.

Refund terms

We will refund you as soon as we receive and check your parcel back.

Free return with Paypal


If you choose to pay with Paypal, returns are free of charge. If an item does not suit you, Paypal will refund the return shipping costs. For more information, clic here.






COUNTRYPLACE OF DELIVERYSHIPPING COSTSTYPE OF DELIVERYPARTNERDELIVERY DELAY
FranceRelay PointFreeEconomicMondial Relay8-10 open days after shipment
France < 60€HomeFreeStandardColissimo48-72h (open days) after shipment
France > 60€HomeFreeStandardColissimo48-72h (open days) after shipment
FranceHomeFrom €12,25ExpressDHL Express24h (open days) after shipment
FranceHomeFrom €19,90ExpressChronopost24h (before 1.00pm including saturday)
Countries of European Union (excl. France and Dom-Tom) and abroadHomeFree until 2 pairsEconomicDelivengo3-21 open days after shipment
Countries of European Union (excl. France) : Belgium, LuxembourgRelay PointFree until 1kgEconomicMondial Relay10-18 open days after shipment
Countries of European Union (excl. France) : Belgium, Luxembourg, SpainRelay PointFrom €3,56EconomicMondial Relay10-18 open days after shipment
European countries (exclu. France) : Germany, Italy, United-KingdomHomeFrom €7,53EconomicHappy-Post3-9 open days after shipment
European countries (exclu. France) : Germany, Belgium, Luxembourg, United-Kingdom, Spain, Austria, Irland, PortugalHomeFrom €7,92EconomicMondial Relay10-18 open days after shipment
Countries of European Union (excl. France) : Germany, Belgium, Netherlands, LuxembourgHomeFrom €12StandardColissimo Expert International2-18 open days after shipment
European countries (exclu. France) : United-Kingdom, Irland, Italy, Spain, Portugal, Switzerland, AustriaHomeFrom €13,43StandardColissimo Expert International2-18 open days after shipment
Sweden, Danmark, Hungary, Poland, Czech republic, Slovakia, Slovenia,
Estonia, Latvia, Lithuania
HomeFrom €13,49StandardColissimo Expert International2-18 open days after shipment
Greece, Island, Finland, Norway, Turkey, Maghreb, Specific territories of Spain and Portugal, other countries from Eastern EuropeHomeFrom €16,54StandardColissimo Expert International2-18 open days after shipment
United-States, Canada, Australia, China, Japan, Hong-Kong, Singapore, South Korea, Thailand, Vietnam, India, Russia, IsraelHomeFrom €25,21StandardColissimo Expert International2-30 open days after shipment
Africa (exclu. Maghreb), Middle-East, America (exlu. USA and Canada),
other countries of Asia, Oceania (exlu. Australia)
HomeFrom €29,29StandardColissimo Expert International2-30 open days after shipment
DOM-TOM (exclu. Mayotte, St-Pierre-et-Miquelon)HomeFrom €9,34StandardColissimo Expert International2-30 open days after shipment
DOM-TOM (with Mayotte, St-Pierre-et-Miquelon)HomeFrom €12,53StandardColissimo Expert International2-30 open days after shipment
InternationalHomeFrom €12,60ExpressFedEx International Economy2-6 open days after shipment
InternationalHomeFrom €25,36ExpressFedEx International Priority24-48h (open days) after shipment
InternationalHomeFrom €37,39ExpressDHL Express24-72h after shipment