Shipping delays in France and Worldwide
All orders are shipped within maximum 48 hours (working days) once you have paid.
Delivery delays in France
The average delivery time is between 2 to 9 days abroad, you can also choose an express delivery by carrier.
We ship all parcels to home by La Poste or by express carriers with a tracking number and with or without signature.
Free shipping
Home delivery is free for France (excluding DOM-TOM).
Home delivery is free as well for Europe and worldwide with Delivengo Internation carrier until 2 pairs of eyeglasses.
Packaging
For an optimal delivery, we take a great care to properly package our eyeglasses and protecting them in oversized packaging.
Return terms
Refund terms
We will refund you as soon as we receive and check your parcel back.
Free return with Paypal
If you choose to pay with Paypal, returns are free of charge. If an item does not suit you, Paypal will refund the return shipping costs. For more information, click here.
COUNTRY | PLACE OF DELIVERY | SHIPPING COSTS | TYPE OF DELIVERY | PARTNER | DELIVERY DELAY |
France | Relay Point | Free | Economic | Mondial Relay | 8-10 open days after shipment |
France < 60€ | Home | Free | Standard | Colissimo | 48-72h (open days) after shipment |
France > 60€ | Home | Free | Standard | Colissimo | 48-72h (open days) after shipment |
France | Home | From €12,25 | Express | DHL Express | 24h (open days) after shipment |
France | Home | From €19,90 | Express | Chronopost | 24h (before 1.00pm including saturday) |
Countries of European Union (excl. France and Dom-Tom) and abroad | Home | Free until 2 pairs | Economic | Delivengo | 3-21 open days after shipment |
Countries of European Union (excl. France) : Belgium, Luxembourg | Relay Point | Free until 1kg | Economic | Mondial Relay | 10-18 open days after shipment |
Countries of European Union (excl. France) : Belgium, Luxembourg, Spain | Relay Point | From €3,56 | Economic | Mondial Relay | 10-18 open days after shipment |
European countries (exclu. France) : Germany, Italy, United-Kingdom | Home | From €7,53 | Economic | Happy-Post | 3-9 open days after shipment |
European countries (exclu. France) : Germany, Belgium, Luxembourg, United-Kingdom, Spain, Austria, Irland, Portugal | Home | From €7,92 | Economic | Mondial Relay | 10-18 open days after shipment |
Countries of European Union (excl. France) : Germany, Belgium, Netherlands, Luxembourg | Home | From €12 | Standard | Colissimo Expert International | 2-18 open days after shipment |
European countries (exclu. France) : United-Kingdom, Irland, Italy, Spain, Portugal, Switzerland, Austria | Home | From €13,43 | Standard | Colissimo Expert International | 2-18 open days after shipment |
Sweden, Danmark, Hungary, Poland, Czech republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania | Home | From €13,49 | Standard | Colissimo Expert International | 2-18 open days after shipment |
Greece, Island, Finland, Norway, Turkey, Maghreb, Specific territories of Spain and Portugal, other countries from Eastern Europe | Home | From €16,54 | Standard | Colissimo Expert International | 2-18 open days after shipment |
United-States, Canada, Australia, China, Japan, Hong-Kong, Singapore, South Korea, Thailand, Vietnam, India, Russia, Israel | Home | From €25,21 | Standard | Colissimo Expert International | 2-30 open days after shipment |
Africa (exclu. Maghreb), Middle-East, America (exlu. USA and Canada), other countries of Asia, Oceania (exlu. Australia) | Home | From €29,29 | Standard | Colissimo Expert International | 2-30 open days after shipment |
DOM-TOM (exclu. Mayotte, St-Pierre-et-Miquelon) | Home | From €9,34 | Standard | Colissimo Expert International | 2-30 open days after shipment |
DOM-TOM (with Mayotte, St-Pierre-et-Miquelon) | Home | From €12,53 | Standard | Colissimo Expert International | 2-30 open days after shipment |
International | Home | From €12,60 | Express | FedEx International Economy | 2-6 open days after shipment |
International | Home | From €25,36 | Express | FedEx International Priority | 24-48h (open days) after shipment |
International | Home | From €37,39 | Express | DHL Express | 24-72h after shipment |