DELIVERY & RETURNS



livraison et retours K-EYES

Free home delivery worldwide with Delivengo International carrier.



Shipment of your package



We ship all orders within 48 hours (working days) after receipt of your payment. The average delivery time is between 2 to 9 days abroad, you can also choose an express delivery by carrier. Given the current circumstances related to COVID-19, these indicative delivery times cannot be guaranteed and may be extended by a few days.

For your information, you can find out our K-EYES® eyewear in pharmacies in France and abroad.

The parcels are sent by La Poste and by carriers with a tracking number and with or without signature. Shipping charges include preparation and packing costs and postage.

The amount of postage depends on your delivery country. To save on transportation costs, we recommend you to gather all your items in one order.

To guarantee you an optimal delivery, we take a great care to properly package our glasses and protecting them in oversized packaging.




Terms of return and refund



If you are not satisfied with your purchase and decide to retract, please contact us and we will find a solution to answer to your expectations. 
Simply return the product at your expense in its original packaging and with the same initial shipment mode (the return tracking number will be required) within 14 days after receipt of the package and within the original state. More informations in our Terms. 
To do so, please contact us through this link.

If you choose to purchase via Paypal, returns are free. If an item does not suit you, Paypal will refund you return fees. For more information, click here.



Free returns PayPal



COUNTRY PLACE OF DELIVERY SHIPPING COSTS TYPE OF DELIVERY PARTNER DELIVERY DELAY
France Relay Point Free Economic Mondial Relay 8-10 open days after shipment
France < 60€ Home Free Standard Colissimo 48-72h (open days) after shipment
France > 60€ Home Free Standard Colissimo 48-72h (open days) after shipment
France Home From €12,25 Express DHL Express 24h (open days) after shipment
France Home From €19,90 Express Chronopost 24h (before 1.00pm including saturday)
Countries of European Union (excl. France and Dom-Tom) and abroad Home Free until 2 pairs Economic Delivengo 3-21 open days after shipment
Countries of European Union (excl. France) : Belgium, Luxembourg Relay Point Free until 1kg Economic Mondial Relay 10-18 open days after shipment
Countries of European Union (excl. France) : Belgium, Luxembourg, Spain Relay Point From €3,56 Economic Mondial Relay 10-18 open days after shipment
European countries (exclu. France) : Germany, Italy, United-Kingdom Home From €7,53 Economic Happy-Post 3-9 open days after shipment
European countries (exclu. France) : Germany, Belgium, Luxembourg, United-Kingdom, Spain, Austria, Irland, Portugal Home From €7,92 Economic Mondial Relay 10-18 open days after shipment
Countries of European Union (excl. France) : Germany, Belgium, Netherlands, Luxembourg Home From €12 Standard Colissimo Expert International 2-18 open days after shipment
European countries (exclu. France) : United-Kingdom, Irland, Italy, Spain, Portugal, Switzerland, Austria Home From €13,43 Standard Colissimo Expert International 2-18 open days after shipment
Sweden, Danmark, Hungary, Poland, Czech republic, Slovakia, Slovenia,
Estonia, Latvia, Lithuania		 Home From €13,49 Standard Colissimo Expert International 2-18 open days after shipment
Greece, Island, Finland, Norway, Turkey, Maghreb, Specific territories of Spain and Portugal, other countries from Eastern Europe Home From €16,54 Standard Colissimo Expert International 2-18 open days after shipment
United-States, Canada, Australia, China, Japan, Hong-Kong, Singapore, South Korea, Thailand, Vietnam, India, Russia, Israel Home From €25,21 Standard Colissimo Expert International 2-30 open days after shipment
Africa (exclu. Maghreb), Middle-East, America (exlu. USA and Canada),
other countries of Asia, Oceania (exlu. Australia)		 Home From €29,29 Standard Colissimo Expert International 2-30 open days after shipment
DOM-TOM (exclu. Mayotte, St-Pierre-et-Miquelon) Home From €9,34 Standard Colissimo Expert International 2-45 open days after shipment
DOM-TOM (with Mayotte, St-Pierre-et-Miquelon) Home From €12,53 Standard Colissimo Expert International 2-45 open days after shipment
International Home From €12,60 Express FedEx International Economy 2-6 open days after shipment
International Home From €25,36 Express FedEx International Priority 24-48h (open days) after shipment
International Home From €37,39 Express DHL Express 24-72h after shipment



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